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Legal

Return & Refund Policy

Last updated: August 20, 2026

Effective date: August 20, 2026

We want you to love your Bellethy products. This Return & Refund Policy explains when and how you can return an item, request a refund, or resolve a problem with an order. Your relationship is with Bellethy — for anything related to your order, please contact us directly using the details in Section 20. Please do not contact our manufacturing or fulfillment partners, and do not mail any item back until we have authorized your return (see Section 11).

1. How returns work with Bellethy

Bellethy handles all customer returns, refunds, and order issues. Our products are made and shipped through a private-label manufacturing and fulfillment partner, but that partner does not manage your return — we do. Always start with Bellethy, and we will guide you through the correct steps and provide a return address if and when your return is authorized.

2. Return window

For eligible change-of-mind returns, you may request a return within 14 calendar days after delivery. Requests made after 14 days may not qualify for a change-of-mind return, except where applicable law provides otherwise. Issues involving damage, defects, or incorrect items are handled separately — see Section 5.

3. Eligible returns

Because we sell cosmetics and personal-care products, hygiene and safety come first. To be eligible for a change-of-mind return, an item must generally be:

  • Unused;
  • Unopened;
  • Unaltered;
  • In its original packaging;
  • In resalable condition;
  • With any hygiene seal still intact, where applicable.

4. Non-returnable items

For health and hygiene reasons, and except where required by applicable law, the following are not eligible for a change-of-mind return:

  • Opened or used cosmetics;
  • Opened or used skincare;
  • Opened or used personal-care products;
  • Products with a broken or missing hygiene seal;
  • Products that have been contaminated;
  • Gift cards;
  • Items clearly marked as final sale.

This section applies to change-of-mind returns only and does not affect your rights regarding damaged, defective, or incorrect items (Section 5) or your non-waivable statutory rights (Section 19).

5. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, and within 7 calendar days of the tracked delivery date whenever possible. Reporting quickly helps us investigate with our fulfillment and manufacturing partners and meet their claim deadlines — but it does not remove any statutory rights or remedies you may have under applicable law. To help us resolve your issue quickly, please provide:

  • Your order number;
  • Your full name;
  • Clear photos of the product;
  • Photos of the packaging (inner and outer);
  • A photo of the shipping label;
  • A description of the problem;
  • A short video where it helps show the issue.

Once we review your claim, appropriate remedies may include a replacement, a refund, store credit (if you voluntarily accept it), or another resolution appropriate under the circumstances and applicable law. Valid damage/defect claims are not charged return shipping (see Section 12).

6. Missing items

If an item is missing from your order, contact us with your order number and let us know what was not included. Note that orders may sometimes ship in more than one package and arrive on different days. We will confirm what shipped, investigate, and send the missing item or provide an appropriate refund.

7. Wrong items

If you received a product different from what you ordered, contact us with your order number and a photo of the item received (including any label). We will arrange to get you the correct product or provide an appropriate refund, and we will cover the cost of correcting our error.

8. Leaking items

If a product arrives leaking, please photograph the outer package, the inner packaging, and the affected item before discarding anything, and contact us right away. We treat leaking products as a potential shipping or product-defect claim and will work with you on a replacement or refund.

9. Allergic reactions and sensitivity

Everyone’s skin is different. An individual allergy or sensitivity does not by itself mean a product is defective. Please review the ingredient list before use and patch-test where recommended. If irritation occurs, stop using the product. If you experience a significant adverse reaction, please contact us and, if you can, keep the product, its packaging, and any lot or batch number so we can look into it. We are not able to provide medical advice or diagnoses — for medical concerns, consult a qualified healthcare professional. See also our Product Safety & Cosmetic Disclaimer.

10. Minor packaging imperfections

Products are made and handled by people and machines, and minor exterior cosmetic marks — such as small scuffs or scratches on outer packaging that do not affect the product’s safety, integrity, or functionality — may not automatically qualify as a defect. If a packaging issue affects the product itself or its safety, treat it as a damage/defect claim under Section 5 and contact us.

11. Return authorization

Please contact Bellethy and receive authorization before sending anything back. Do not mail products to the address on the parcel or to any manufacturer or fulfillment address — returns sent without authorization, or to the wrong address, may not be received or refunded. Once your return is authorized, we will provide the correct return address and instructions. Return address: [RETURN ADDRESS PROVIDED AFTER RETURN AUTHORIZATION].

12. Return shipping costs

For eligible voluntary (change-of-mind) returns, you may be responsible for return shipping costs unless we choose to cover them. For returns caused by a Bellethy error, an incorrect product, a verified defect, or qualifying transit damage, we will normally provide the appropriate resolution without unfairly charging you for return shipping.

13. Refund method and timing

When a refund is approved, we refund to your original payment method whenever reasonably possible. After we process a refund, your bank or payment provider may need additional time to post it to your account, which is outside our control.

14. Original shipping charges

For voluntary (change-of-mind) returns, any original shipping charges may be non-refundable, to the extent permitted by applicable law. Where a return results from our error, a defect, or transit damage, we will handle shipping charges fairly.

15. Order cancellations

Because many of our products are produced or branded on demand, production can begin quickly after you order. As a result, cancellation is not guaranteed once any of the following has begun:

  • Production;
  • Printing;
  • Branding;
  • Packing;
  • Shipment preparation;
  • Carrier handoff.

If you need to cancel or change an order, please contact us immediately and we will do our best to help before it enters production.

16. Incorrect or incomplete addresses

Please make sure your shipping address is complete and correct at checkout. If a delivery fails or a package is returned because of an incorrect or incomplete address you provided, a reshipment may require an additional shipping fee, and this may affect refund eligibility to the extent permitted by applicable law. We will always try to help you correct an address before an order ships.

17. Refused packages

Refusing delivery of a package does not automatically qualify as an authorized return or entitle you to a refund. If you no longer want an order, please contact us to request an authorized return under this policy rather than refusing the package.

18. Chargebacks

If something is wrong with your order, please contact us first — we can almost always resolve issues faster than a payment dispute. Contacting us does not take away any legitimate rights you have to dispute a charge with your bank or card issuer; we simply ask for the chance to make it right first.

19. Your statutory rights

Nothing in this policy limits or excludes any consumer rights or remedies that cannot be limited or excluded under applicable law. This policy applies in addition to those rights, not instead of them.

20. How to start a return

To request a return, report a problem, or ask a question, contact us and include your order number:

We will review your request and reply with the next steps, including a return address if your return is authorized.