Shipping Policy

Effective date: August 20, 2026

This Shipping Policy explains how orders from bellethy.com are prepared, produced, and delivered, and what to expect at each stage. Because many Bellethy products are made and branded for you after you order, total delivery time has two separate stages — production and carrier transit — and this policy describes both so the timeline is clear and realistic. All timeframes below are good-faith estimates, not guarantees.

1. How Bellethy shipping works

Bellethy works with a private-label manufacturing and fulfillment partner (Blanka). Depending on the product, your order is either produced and branded on demand after you order, or picked from inventory already held at the fulfillment facility. Only after that production/fulfillment step is complete does a shipping carrier pick up your package and begin transit. Your total delivery time is the sum of two stages: production/fulfillment time plus carrier transit time.

2. Order processing

After you place an order, we verify your payment and order details before it enters production or fulfillment. Orders are processed on business days. Orders placed on a weekend or holiday, or late in the day, generally begin processing on the next business day.

3. Production and branding time

This is the time needed to manufacture, label, brand, and package your item before it ships. It happens before any carrier is involved:

• On-demand / private-label products: approximately 5–9 business days under normal conditions.
• Products already held in inventory for fulfillment: approximately 1–2 business days before shipment under normal conditions.

These are estimates and can vary with product type, order volume, and supplier conditions.

4. Carrier transit time

Once your package leaves the fulfillment facility, the shipping carrier delivers it. Standard transit within North America is approximately 3–5 business days under normal conditions. Transit time is controlled by the carrier and can vary by destination and service level.

5. Estimated total delivery time

Combining both stages, a normal on-demand U.S. order may reasonably take approximately 8–14 business days from order processing to standard delivery. Orders shipped from existing inventory typically arrive sooner. Again, these are estimates, not guarantees, and actual times may be shorter or longer.

6. What a business day means

“Business days” are Monday through Friday, excluding U.S. federal holidays. They do not include Saturdays, Sundays, or holidays.

7. Weekends and holidays

Production facilities and carriers generally do not process or move packages on weekends and holidays. Orders and shipments that fall on these days resume on the next business day, which can extend your total timeline.

8. Peak-season delays

During busy periods — such as major holidays, seasonal peaks, and high-volume shopping events — production and carrier networks can experience delays beyond normal estimates. We appreciate your patience during these times.

9. Product-launch and sale delays

New product launches, restocks, and promotional sales can create a temporary surge in orders. When this happens, production and dispatch may take longer than the usual estimates above.

10. Carriers

Orders may ship via carriers such as USPS, UPS, FedEx, or another appropriate service, selected by our fulfillment partner based on destination, weight, and available options. Unless a specific carrier or service is shown and selected at checkout, we do not guarantee any particular carrier for your order.

11. Tracking numbers

Where tracking is available, a tracking number is provided after your order is fulfilled and a shipping label is created. Please note that a newly created label may take some time to show its first scan or movement while the carrier picks up and processes the package. Tracking becoming active is normal and does not mean anything is wrong.

12. Multiple shipments

If your order contains several items, they may occasionally be produced or fulfilled at different times and ship in more than one package, sometimes arriving on different days. You will not be charged extra for a split shipment that we or our fulfillment partner initiate.

13. Out-of-stock products

If an item becomes unavailable after you order, we will contact you and offer one or more of the following, depending on the situation:

• Wait for the item to be restocked;
• Receive a comparable replacement;
• Ship the available items now and send the remaining item when it is back in stock (partial shipment);
• Cancel the unavailable item and receive a refund for it.

14. Incorrect or incomplete addresses

Please double-check your shipping details before completing your order, including your:

• Name;
• Street address;
• Unit, apartment, or suite number;
• City;
• State;
• ZIP / postal code;
• Contact information (email and phone).

If a delivery fails or a package is returned because of incorrect or incomplete information you provided, a reshipment may require an additional shipping fee, and this may affect refund eligibility to the extent permitted by applicable law. We will always try to help you correct the address where possible before an order ships.

15. Failed delivery attempts

Some carriers make more than one delivery attempt or hold a package at a local facility or pickup point for a limited time. Please monitor your tracking and follow the carrier’s instructions promptly so your package is not returned. If a package is returned to us after failed delivery attempts, we will contact you about reshipment, which may involve an additional shipping fee where the failure was not our error.

16. Returned-to-sender packages

If a package is returned to sender (for example, due to an undeliverable address, an unclaimed package, or refusal), we will reach out to arrange a reshipment or a refund for the returned items. Reshipment due to an address or delivery issue that was not our error may require an additional shipping fee.

17. Delivered but not received

If tracking shows your package as delivered but you cannot find it, please take these steps — packages marked delivered are very often located quickly:

• Check around your delivery area, including porches, mailboxes, parcel lockers, and safe drop spots;
• Ask household members whether someone else received it;
• Check with neighbors;
• Ask your building management, front desk, or mailroom;
• Contact the carrier with your tracking number, since they have delivery details such as GPS or scan data;
• Contact Bellethy using the details in Section 22 and we will help investigate.

We will work with you and the carrier in good faith to investigate a missing package and find a fair resolution. Reaching out to us promptly helps.

18. Lost shipments

If tracking stops updating for an unusually long time or a package appears genuinely lost in transit, contact us and we will open an inquiry with the carrier and our fulfillment partner. Once a shipment is reasonably confirmed as lost, we will arrange a replacement or a refund. Carrier investigation timelines vary and are outside our control, but we will keep you informed.

19. Damaged or defective shipments

We want every order to arrive in perfect condition. If your item arrives damaged or defective, please help us by photographing all of the following before discarding any packaging:

• The outer box or mailer;
• The shipping label;
• The inner packaging;
• The damaged or defective item itself.

Please report damage or defects to us within 7 calendar days of the recorded delivery date whenever possible. Reporting quickly helps us meet our supplier’s and carrier’s claim deadlines and get your issue resolved faster. This 7-day request is to help us help you — it does not take away any statutory rights or remedies you may have under applicable law, and we will handle valid claims fairly. See also our Return & Refund Policy.

20. Shipping delays

If we are unable to ship your order within the timeframe represented at the time of purchase (or, if no time was stated, within the period required by applicable law), we will notify you of the delay and give you the option to continue waiting or to cancel your order for a refund of the affected items, consistent with applicable U.S. Federal Trade Commission mail-order rules and other applicable law.

21. Shipping destinations

Bellethy currently ships within the United States. We do not currently offer international shipping. If we enable additional destinations in the future, we will update this policy, and the available destinations and shipping rates will be shown at checkout. Where international shipping is later offered, any customs duties, import taxes, VAT, or brokerage fees charged by the destination country would be the customer’s responsibility unless we clearly state otherwise at checkout.

22. Shipping support

Questions about an order or delivery? Contact us and we will help:

• Email: info@bellethy.com
• Business name: [REQUIRES BUSINESS INFORMATION]
• Mailing address: [REQUIRES BUSINESS INFORMATION]

Please include your order number so we can assist you as quickly as possible.